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Find out what the related areas are that Service system connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Service system thinking-frame.
How far is your company on its Service system journey?
Take this short survey to gauge your organization's progress toward Service system leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.
To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.
Below you will find a quick checklist designed to help you think about which Service system related domains to cover and 186 essential critical questions to check off in that domain.
The following domains are covered:
Service system, Anthropological theories of value, Business process, Complex system, Customer Service System, Customer service, Ecosystem services, Enterprise architecture, Learning curve, Managed services, Network effect, Product service system, Self service, Service design, Service economy, Service management, Service network, Service provider, Service science, management and engineering, Services marketing, Strategic service management, Support automation, System of systems, Theory of value, Value chain, Value network, Value proposition, Web service, Work system, Work systems, World economy:
Service system Critical Criteria:
Dissect Service system planning and interpret which customers can't participate in Service system because they lack skills.
– What are your current levels and trends in key measures or indicators of Service system product and process performance that are important to and directly serve your customers? how do these results compare with the performance of your competitors and other organizations with similar offerings?
– Will Service system have an impact on current business continuity, disaster recovery processes and/or infrastructure?
– When a Service system manager recognizes a problem, what options are available?
Anthropological theories of value Critical Criteria:
Frame Anthropological theories of value failures and get out your magnifying glass.
– How does the organization define, manage, and improve its Service system processes?
Business process Critical Criteria:
Transcribe Business process strategies and define what our big hairy audacious Business process goal is.
– Do we identify maximum allowable downtime for critical business functions, acceptable levels of data loss and backlogged transactions, RTOs, RPOs, recovery of the critical path (i.e., business processes or systems that should receive the highest priority), and the costs associated with downtime? Are the approved thresholds appropriate?
– Have the segments, goals and performance objectives been translated into an actionable and realistic target business and information architecture expressed within business functions, business processes, and information requirements?
– To what extent will this product open up for subsequent add-on products, e.g. business process outsourcing services built on top of a program-as-a-service offering?
– What is the importance of knowing the key performance indicators KPIs for a business process when trying to implement a business intelligence system?
– Are interruptions to business activities counteracted and critical business processes protected from the effects of major failures or disasters?
– What finance, procurement and Human Resources business processes should be included in the scope of a erp solution?
– Do the functional areas need business process integration (e.g., order entl. billing, or Customer Service)?
– Do we have detailed information on the business process for refunds and charge backs if they are required?
– If we process purchase orders; what is the desired business process around supporting purchase orders?
– Do changes in business processes fall under the scope of Change Management?
– What would Eligible entity be asked to do to facilitate your normal business process?
– What core business processes drive our industry and channel today?
– On what basis would you decide to redesign a business process?
– How will business process and behavioral change be managed?
– How does the solution handle core business processes?
– Are there Service system Models?
Complex system Critical Criteria:
Contribute to Complex system quality and proactively manage Complex system risks.
– How much testing is necessary in order to expose all the potential failure modes and situations of highly integrated complex systems?
– Do those selected for the Service system team have a good general understanding of what Service system is all about?
– Is Service system Realistic, or are you setting yourself up for failure?
– Think of your Service system project. what are the main functions?
– Complex interventions or complex systems?
Customer Service System Critical Criteria:
Read up on Customer Service System governance and display thorough understanding of the Customer Service System process.
– Does Service system analysis show the relationships among important Service system factors?
– How likely is the current Service system plan to come in on schedule or on budget?
– What are our Service system Processes?
Customer service Critical Criteria:
Adapt Customer service outcomes and suggest using storytelling to create more compelling Customer service projects.
– Customer Service What is the future of CRM with regards to Customer Service five years from now, What Technologies would affect it the most and what trends in Customer Service landscape would we see at that time?
– What are some strategies to use in order to avoid words or phrases that may negatively affect your relationship with your customer?
– What proportion of Customer Service calls chats could present day AI technology resolve without assistance in principle?
– How much more would you be willing to spend with a company that you believe provides excellent Customer Service?
– Do we know what percentage of customers are likely to spend more if the Customer Service rep is helpful?
– Remember when you were young and felt that adults didnt understand or care about your wants or needs?
– What kinds of problems would cause the most Customer Service complaints?
– When you hear the words Customer Service what does it make you think of?
– How did we get to the point that we need a Customer Service program?
– Do we think that we are on the right track with our responses?
– Do we respond appropriately to Customer Service complaints?
– Will revenues from increase in service offset added costs?
– Do we Turn service problems into opportunities?
– What level of service should be offered?
– Do we track problems, so we can improve?
– What Does Marketing Have To Do With It?
– Do we offer Superior Customer Service?
– What can you do to help your company?
– Which open-ended questions do we use?
– Scripting: what is it?
Ecosystem services Critical Criteria:
Categorize Ecosystem services tasks and secure Ecosystem services creativity.
– Think about the kind of project structure that would be appropriate for your Service system project. should it be formal and complex, or can it be less formal and relatively simple?
– Who will be responsible for deciding whether Service system goes ahead or not after the initial investigations?
– Is Supporting Service system documentation required?
Enterprise architecture Critical Criteria:
Contribute to Enterprise architecture engagements and explore and align the progress in Enterprise architecture.
– With the increasing adoption of cloud computing do you think enterprise architecture as a discipline will become more or less important to us and why?
– What are the success criteria that will indicate that Service system objectives have been met and the benefits delivered?
– Enterprise architecture planning. how does it align with to the to be architecture?
– How does the standard fit into the Federal Enterprise Architecture (FEA)?
– Are Enterprise JavaBeans still relevant for enterprise architectures?
– Are software assets aligned with the agency enterprise architecture?
– Are the levels and focus right for TOGAF enterprise architecture?
– Are software assets aligned with the organizations enterprise architecture?
– Is There a Role for Patterns in Enterprise Architecture?
– What is the value of mature Enterprise Architecture?
– Why Should we Consider Enterprise Architecture?
– What is an Enterprise Architecture?
– What Is Enterprise Architecture?
– Why Enterprise Architecture?
Learning curve Critical Criteria:
Ventilate your thoughts about Learning curve visions and find out what it really means.
– For your Service system project, identify and describe the business environment. is there more than one layer to the business environment?
– What are the disruptive Service system technologies that enable our organization to radically change our business processes?
– What is your anticipated learning curve for Technical Administrators?
– What is the purpose of Service system in relation to the mission?
– What is your anticipated learning curve for Report Users?
Managed services Critical Criteria:
Deliberate Managed services projects and use obstacles to break out of ruts.
– What are the most preferred dedicated or cloud hosting providers giving managed services in their core plans?
– Is the Service system organization completing tasks effectively and efficiently?
– What tools and technologies are needed for a custom Service system project?
– Why choose managed services?
Network effect Critical Criteria:
Discourse Network effect strategies and sort Network effect activities.
– Does Service system create potential expectations in other areas that need to be recognized and considered?
– Who are the people involved in developing and implementing Service system?
– Are accountability and ownership for Service system clearly defined?
Product service system Critical Criteria:
Participate in Product service system decisions and change contexts.
– What sources do you use to gather information for a Service system study?
– What is Effective Service system?
Self service Critical Criteria:
Depict Self service strategies and interpret which customers can't participate in Self service because they lack skills.
– Are there any easy-to-implement alternatives to Service system? Sometimes other solutions are available that do not require the cost implications of a full-blown project?
– How is it possible to deliver real time self service BI with a legacy RDBMS source?
– What potential environmental factors impact the Service system effort?
– What are all of our Service system domains and what do they do?
– Do calls labeled Self Service speak to a CSR?
Service design Critical Criteria:
Accommodate Service design leadership and differentiate in coordinating Service design.
– What business benefits will Service system goals deliver if achieved?
Service economy Critical Criteria:
Closely inspect Service economy issues and point out improvements in Service economy.
– How do your measurements capture actionable Service system information for use in exceeding your customers expectations and securing your customers engagement?
– What other organizational variables, such as reward systems or communication systems, affect the performance of this Service system process?
Service management Critical Criteria:
Audit Service management results and balance specific methods for improving Service management results.
– We are are often challenged to reduce our overheads and operational costs. Cost reduction initiatives can be difficult to manage and it is essential to target the right areas. Where can costs reasonably be reduced or margins improved without any service disruption or without affecting service levels?
– The pressure is on to improve alignment between IT and the business and deliver more strategic value to the company. But how can you get there fast, without breaking the bank?
– Why do many organizations stumble or fail in their initial attempts at implementing itsm practices, and why wont we?
Casio Customer Service
– In our organization, which group oversees/coordinates our Service Management capabilities?
– How successful have you been to date with your itsm initiative?
– What do enterprises really want from service management ITSM?
– Why is it Service Management important to cloud providers?
– What steps should we take to improve our service quality?
– What Processes are currently specified and used?
– How will changes affect the customers services?
– What software do I have and why do we have it?
– When and where does the work need to be done?
– Who is responsible for what?
– What is Service Management?
– What Tools Can I Deploy?
– Why service management?
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– Quality of Service Met?
– Who will monitor?
Service network Critical Criteria:
Canvass Service network governance and devise Service network key steps.
– At what point will vulnerability assessments be performed once Service system is put into production (e.g., ongoing Risk Management after implementation)?
– In what ways are Service system vendors and us interacting to ensure safe and effective use?
– What are the usability implications of Service system actions?
Service provider Critical Criteria:
Mine Service provider tactics and handle a jump-start course to Service provider.
– Do you monitor your network in real time to detect possible intrusions or abnormalities in the performance of your system?
– If Data and/or Private Information is not in electronic form, what precautions are taken to ensure its security?
– If you provide a technology service, do you test products for malicious code or other security flaws?
– Does the cloud service provider require third-party providers in order to deliver services?
– Who are the key service provider and customer contacts (name, phone number, email address)?
– Approximately how many credit/debit card account numbers do you have stored companywide?
– What are key cost factors involved while using cloud services from a service provider?
– Legal/Investigation What are the legal and prosecutorial implications of an incident?
– Does the service providers Change Management process match the customers needs?
– How will the service provider monitor or track and report on performance?
– Do you notify customers upon the release of their private information?
– Do you train employees on the proper handling of private information?
– What is the range of the limitation of liability in contracts?
– Who has authority to commit the applicant to contracts?
– Do you perform routine backups of your critical data?
– Do you have a dedicated security officer/manager?
– How long are you required to store your data?
– Do you allow remote access to your system?
– Indemnification Clause to your benefit?
– What can be self certified?
Service science, management and engineering Critical Criteria:
Nurse Service science, management and engineering tactics and observe effective Service science, management and engineering.
– What are the top 3 things at the forefront of our Service system agendas for the next 3 years?
Services marketing Critical Criteria:
Wrangle Services marketing tactics and do something to it.
– Record-keeping requirements flow from the records needed as inputs, outputs, controls and for transformation of a Service system process. ask yourself: are the records needed as inputs to the Service system process available?
– In a project to restructure Service system outcomes, which stakeholders would you involve?
Strategic service management Critical Criteria:
Dissect Strategic service management goals and remodel and develop an effective Strategic service management strategy.
– What are the Essentials of Internal Service system Management?
– What will drive Service system change?
– What about Service system Analysis of results?
Support automation Critical Criteria:
Brainstorm over Support automation governance and find the ideas you already have.
– How do you determine the key elements that affect Service system workforce satisfaction? how are these elements determined for different workforce groups and segments?
– Will new equipment/products be required to facilitate Service system delivery for example is new software needed?
– How do we maintain Service systems Integrity?
System of systems Critical Criteria:
Think carefully about System of systems planning and oversee implementation of System of systems.
– What is the best definition of System of Systems?
– How do we go about Securing Service system?
– How do we keep improving Service system?
Theory of value Critical Criteria:
Bootstrap Theory of value tasks and secure Theory of value creativity.
– A compounding model resolution with available relevant data can often provide insight towards a solution methodology; which Service system models, tools and techniques are necessary?
– What are our best practices for minimizing Service system project risk, while demonstrating incremental value and quick wins throughout the Service system project lifecycle?
– Who will provide the final approval of Service system deliverables?
Value chain Critical Criteria:
Adapt Value chain issues and tour deciding if Value chain progress is made.
– What are the Key enablers to make this Service system move?
– What threat is Service system addressing?
Value network Critical Criteria:
Give examples of Value network results and visualize why should people listen to you regarding Value network.
– Do Service system rules make a reasonable demand on a users capabilities?
– Can we do Service system without complex (expensive) analysis?
Value proposition Critical Criteria:
Consult on Value proposition leadership and report on the economics of relationships managing Value proposition and constraints.
– What is the value proposition for the customer (How well will the product or service solve the problem)?
– What do you really need from your outside partner; what is your value proposition to the client?
– What is the biggest value proposition for new BI or analytics functionality at your company?
– Value proposition – can we create and sustain competitive advantage for this product?
– How do we measure improved Service system service perception, and satisfaction?
– Quality vs. Quantity: What data are required to satisfy the given value proposition?
– How must our value proposition change to earn greater customer loyalty?
– Quantity: What data are required to satisfy the given value proposition?
– How well is the value proposition of the product defined?
– What Is Your Employee Value Proposition?
– What is your present value proposition?
Web service Critical Criteria:
Huddle over Web service risks and pay attention to the small things.
– How do you incorporate cycle time, productivity, cost control, and other efficiency and effectiveness factors into these Service system processes?
– Expose its policy engine via web services for use by third-party systems (e.g. provisioning, help desk solutions)?
– How does this standard provide users the ability to access applications and services through web services?
– What is the best strategy going forward for data center disaster recovery?
– Amazon web services is which type of cloud computing distribution model?
– What are specific Service system Rules to follow?
– Why are Service system skills important?
Work system Critical Criteria:
Detail Work system failures and tour deciding if Work system progress is made.
– How do you ensure work system and workplace preparedness for disasters or emergencies? how does your disaster and emergency preparedness system consider prevention, management, continuity of operations, and recovery?
– How do you measure the Operational performance of your key work systems and processes, including productivity, cycle time, and other appropriate measures of process effectiveness, efficiency, and innovation?
– How do you decide which processes within your overall work systems will be internal to your organization (your key work processes) and which will use external resources?
Service Casio
– Who will be responsible for documenting the Service system requirements in detail?
Work systems Critical Criteria:
Dissect Work systems results and suggest using storytelling to create more compelling Work systems projects.
– What are your results for key measures or indicators of the accomplishment of your Service system strategy and action plans, including building and strengthening core competencies?
– Are there any disadvantages to implementing Service system? There might be some that are less obvious?
World economy Critical Criteria:
Ventilate your thoughts about World economy visions and find the essential reading for World economy researchers.
– How important is Service system to the user organizations mission?
– Have all basic functions of Service system been defined?
This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Service system Self Assessment:
Author: Gerard Blokdijk
CEO at The Art of Service | theartofservice.com
Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.
To address the criteria in this checklist, these selected resources are provided for sources of further research and information:
Service system External links:
Selective Service System > Registration > Who Must Register
www.sss.gov/Registration-Info/Who-Registration
Casio America, Elite Service System – Login
ecasiorepair.casio.com
DCAS – Work for the City – The Civil Service System
www.nyc.gov/html/dcas/html/work/civilservice.shtml
Anthropological theories of value External links:
Anthropological theories of value – revolvy.com
www.revolvy.com/topic/Anthropological theories of value
Anthropological theories of value – YouTube
www.youtube.com/watch?v=IeR6FSnl2Tc
Business process External links:
[PDF]Business Process Guide Position Management : …
www.asu.edu/hr/documents/workingtitles.pdf
Business Process Manager Job Description and Salary
www.villanovau.com/resources/bpm/business-process-manager
Canon Business Process Services
cbps.canon.com
Complex system External links:
MIT's Architecture of Complex Systems Online Course …
sysengonline.mit.edu/course-1
Information Modeling and Control of Complex Systems …
imaccs.engineering.osu.edu
– Customer Service What is the future of CRM with regards to Customer Service five years from now, What Technologies would affect it the most and what trends in Customer Service landscape would we see at that time?
– What are some strategies to use in order to avoid words or phrases that may negatively affect your relationship with your customer?
– What proportion of Customer Service calls chats could present day AI technology resolve without assistance in principle?
– How much more would you be willing to spend with a company that you believe provides excellent Customer Service?
– Do we know what percentage of customers are likely to spend more if the Customer Service rep is helpful?
– Remember when you were young and felt that adults didnt understand or care about your wants or needs?
– What kinds of problems would cause the most Customer Service complaints?
– When you hear the words Customer Service what does it make you think of?
– How did we get to the point that we need a Customer Service program?
– Do we think that we are on the right track with our responses?
– Do we respond appropriately to Customer Service complaints?
– Will revenues from increase in service offset added costs?
– Do we Turn service problems into opportunities?
– What level of service should be offered?
– Do we track problems, so we can improve?
– What Does Marketing Have To Do With It?
– Do we offer Superior Customer Service?
– What can you do to help your company?
– Which open-ended questions do we use?
– Scripting: what is it?
Ecosystem services Critical Criteria:
Categorize Ecosystem services tasks and secure Ecosystem services creativity.
– Think about the kind of project structure that would be appropriate for your Service system project. should it be formal and complex, or can it be less formal and relatively simple?
– Who will be responsible for deciding whether Service system goes ahead or not after the initial investigations?
– Is Supporting Service system documentation required?
Enterprise architecture Critical Criteria:
Contribute to Enterprise architecture engagements and explore and align the progress in Enterprise architecture.
– With the increasing adoption of cloud computing do you think enterprise architecture as a discipline will become more or less important to us and why?
– What are the success criteria that will indicate that Service system objectives have been met and the benefits delivered?
– Enterprise architecture planning. how does it align with to the to be architecture?
– How does the standard fit into the Federal Enterprise Architecture (FEA)?
– Are Enterprise JavaBeans still relevant for enterprise architectures?
– Are software assets aligned with the agency enterprise architecture?
– Are the levels and focus right for TOGAF enterprise architecture?
– Are software assets aligned with the organizations enterprise architecture?
– Is There a Role for Patterns in Enterprise Architecture?
– What is the value of mature Enterprise Architecture?
– Why Should we Consider Enterprise Architecture?
– What is an Enterprise Architecture?
– What Is Enterprise Architecture?
– Why Enterprise Architecture?
Learning curve Critical Criteria:
Ventilate your thoughts about Learning curve visions and find out what it really means.
– For your Service system project, identify and describe the business environment. is there more than one layer to the business environment?
– What are the disruptive Service system technologies that enable our organization to radically change our business processes?
– What is your anticipated learning curve for Technical Administrators?
– What is the purpose of Service system in relation to the mission?
– What is your anticipated learning curve for Report Users?
Managed services Critical Criteria:
Deliberate Managed services projects and use obstacles to break out of ruts.
– What are the most preferred dedicated or cloud hosting providers giving managed services in their core plans?
– Is the Service system organization completing tasks effectively and efficiently?
– What tools and technologies are needed for a custom Service system project?
– Why choose managed services?
Network effect Critical Criteria:
Discourse Network effect strategies and sort Network effect activities.
– Does Service system create potential expectations in other areas that need to be recognized and considered?
– Who are the people involved in developing and implementing Service system?
– Are accountability and ownership for Service system clearly defined?
Product service system Critical Criteria:
Participate in Product service system decisions and change contexts.
– What sources do you use to gather information for a Service system study?
– What is Effective Service system?
Self service Critical Criteria:
Depict Self service strategies and interpret which customers can't participate in Self service because they lack skills.
– Are there any easy-to-implement alternatives to Service system? Sometimes other solutions are available that do not require the cost implications of a full-blown project?
– How is it possible to deliver real time self service BI with a legacy RDBMS source?
– What potential environmental factors impact the Service system effort?
– What are all of our Service system domains and what do they do?
– Do calls labeled Self Service speak to a CSR?
Service design Critical Criteria:
Accommodate Service design leadership and differentiate in coordinating Service design.
– What business benefits will Service system goals deliver if achieved?
Service economy Critical Criteria:
Closely inspect Service economy issues and point out improvements in Service economy.
– How do your measurements capture actionable Service system information for use in exceeding your customers expectations and securing your customers engagement?
– What other organizational variables, such as reward systems or communication systems, affect the performance of this Service system process?
Service management Critical Criteria:
Audit Service management results and balance specific methods for improving Service management results.
– We are are often challenged to reduce our overheads and operational costs. Cost reduction initiatives can be difficult to manage and it is essential to target the right areas. Where can costs reasonably be reduced or margins improved without any service disruption or without affecting service levels?
– The pressure is on to improve alignment between IT and the business and deliver more strategic value to the company. But how can you get there fast, without breaking the bank?
– Why do many organizations stumble or fail in their initial attempts at implementing itsm practices, and why wont we?
Casio Customer Service
– In our organization, which group oversees/coordinates our Service Management capabilities?
– How successful have you been to date with your itsm initiative?
– What do enterprises really want from service management ITSM?
– Why is it Service Management important to cloud providers?
– What steps should we take to improve our service quality?
– What Processes are currently specified and used?
– How will changes affect the customers services?
– What software do I have and why do we have it?
– When and where does the work need to be done?
– Who is responsible for what?
– What is Service Management?
– What Tools Can I Deploy?
– Why service management?
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– Quality of Service Met?
– Who will monitor?
Service network Critical Criteria:
Canvass Service network governance and devise Service network key steps.
– At what point will vulnerability assessments be performed once Service system is put into production (e.g., ongoing Risk Management after implementation)?
– In what ways are Service system vendors and us interacting to ensure safe and effective use?
– What are the usability implications of Service system actions?
Service provider Critical Criteria:
Mine Service provider tactics and handle a jump-start course to Service provider.
– Do you monitor your network in real time to detect possible intrusions or abnormalities in the performance of your system?
– If Data and/or Private Information is not in electronic form, what precautions are taken to ensure its security?
– If you provide a technology service, do you test products for malicious code or other security flaws?
– Does the cloud service provider require third-party providers in order to deliver services?
– Who are the key service provider and customer contacts (name, phone number, email address)?
– Approximately how many credit/debit card account numbers do you have stored companywide?
– What are key cost factors involved while using cloud services from a service provider?
– Legal/Investigation What are the legal and prosecutorial implications of an incident?
– Does the service providers Change Management process match the customers needs?
– How will the service provider monitor or track and report on performance?
– Do you notify customers upon the release of their private information?
– Do you train employees on the proper handling of private information?
– What is the range of the limitation of liability in contracts?
– Who has authority to commit the applicant to contracts?
– Do you perform routine backups of your critical data?
– Do you have a dedicated security officer/manager?
– How long are you required to store your data?
– Do you allow remote access to your system?
– Indemnification Clause to your benefit?
– What can be self certified?
Service science, management and engineering Critical Criteria:
Nurse Service science, management and engineering tactics and observe effective Service science, management and engineering.
– What are the top 3 things at the forefront of our Service system agendas for the next 3 years?
Services marketing Critical Criteria:
Wrangle Services marketing tactics and do something to it.
– Record-keeping requirements flow from the records needed as inputs, outputs, controls and for transformation of a Service system process. ask yourself: are the records needed as inputs to the Service system process available?
– In a project to restructure Service system outcomes, which stakeholders would you involve?
Strategic service management Critical Criteria:
Dissect Strategic service management goals and remodel and develop an effective Strategic service management strategy.
– What are the Essentials of Internal Service system Management?
– What will drive Service system change?
– What about Service system Analysis of results?
Support automation Critical Criteria:
Brainstorm over Support automation governance and find the ideas you already have.
– How do you determine the key elements that affect Service system workforce satisfaction? how are these elements determined for different workforce groups and segments?
– Will new equipment/products be required to facilitate Service system delivery for example is new software needed?
– How do we maintain Service systems Integrity?
System of systems Critical Criteria:
Think carefully about System of systems planning and oversee implementation of System of systems.
– What is the best definition of System of Systems?
– How do we go about Securing Service system?
– How do we keep improving Service system?
Theory of value Critical Criteria:
Bootstrap Theory of value tasks and secure Theory of value creativity.
– A compounding model resolution with available relevant data can often provide insight towards a solution methodology; which Service system models, tools and techniques are necessary?
– What are our best practices for minimizing Service system project risk, while demonstrating incremental value and quick wins throughout the Service system project lifecycle?
– Who will provide the final approval of Service system deliverables?
Value chain Critical Criteria:
Adapt Value chain issues and tour deciding if Value chain progress is made.
– What are the Key enablers to make this Service system move?
– What threat is Service system addressing?
Value network Critical Criteria:
Give examples of Value network results and visualize why should people listen to you regarding Value network.
– Do Service system rules make a reasonable demand on a users capabilities?
– Can we do Service system without complex (expensive) analysis?
Value proposition Critical Criteria:
Consult on Value proposition leadership and report on the economics of relationships managing Value proposition and constraints.
– What is the value proposition for the customer (How well will the product or service solve the problem)?
– What do you really need from your outside partner; what is your value proposition to the client?
– What is the biggest value proposition for new BI or analytics functionality at your company?
– Value proposition – can we create and sustain competitive advantage for this product?
– How do we measure improved Service system service perception, and satisfaction?
– Quality vs. Quantity: What data are required to satisfy the given value proposition?
– How must our value proposition change to earn greater customer loyalty?
– Quantity: What data are required to satisfy the given value proposition?
– How well is the value proposition of the product defined?
– What Is Your Employee Value Proposition?
– What is your present value proposition?
Web service Critical Criteria:
Huddle over Web service risks and pay attention to the small things.
– How do you incorporate cycle time, productivity, cost control, and other efficiency and effectiveness factors into these Service system processes?
– Expose its policy engine via web services for use by third-party systems (e.g. provisioning, help desk solutions)?
– How does this standard provide users the ability to access applications and services through web services?
– What is the best strategy going forward for data center disaster recovery?
– Amazon web services is which type of cloud computing distribution model?
– What are specific Service system Rules to follow?
– Why are Service system skills important?
Work system Critical Criteria:
Detail Work system failures and tour deciding if Work system progress is made.
– How do you ensure work system and workplace preparedness for disasters or emergencies? how does your disaster and emergency preparedness system consider prevention, management, continuity of operations, and recovery?
– How do you measure the Operational performance of your key work systems and processes, including productivity, cycle time, and other appropriate measures of process effectiveness, efficiency, and innovation?
– How do you decide which processes within your overall work systems will be internal to your organization (your key work processes) and which will use external resources?
Service Casio
– Who will be responsible for documenting the Service system requirements in detail?
Work systems Critical Criteria:
Dissect Work systems results and suggest using storytelling to create more compelling Work systems projects.
– What are your results for key measures or indicators of the accomplishment of your Service system strategy and action plans, including building and strengthening core competencies?
– Are there any disadvantages to implementing Service system? There might be some that are less obvious?
World economy Critical Criteria:
Ventilate your thoughts about World economy visions and find the essential reading for World economy researchers.
– How important is Service system to the user organizations mission?
– Have all basic functions of Service system been defined?
This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Service system Self Assessment:
Author: Gerard Blokdijk
CEO at The Art of Service | theartofservice.com
Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.
To address the criteria in this checklist, these selected resources are provided for sources of further research and information:
Service system External links:
Selective Service System > Registration > Who Must Register
www.sss.gov/Registration-Info/Who-Registration
Casio America, Elite Service System – Login
ecasiorepair.casio.com
DCAS – Work for the City – The Civil Service System
www.nyc.gov/html/dcas/html/work/civilservice.shtml
Anthropological theories of value External links:
Anthropological theories of value – revolvy.com
www.revolvy.com/topic/Anthropological theories of value
Anthropological theories of value – YouTube
www.youtube.com/watch?v=IeR6FSnl2Tc
Business process External links:
[PDF]Business Process Guide Position Management : …
www.asu.edu/hr/documents/workingtitles.pdf
Business Process Manager Job Description and Salary
www.villanovau.com/resources/bpm/business-process-manager
Canon Business Process Services
cbps.canon.com
Complex system External links:
MIT's Architecture of Complex Systems Online Course …
sysengonline.mit.edu/course-1
Information Modeling and Control of Complex Systems …
imaccs.engineering.osu.edu
Customer Service System External links:
CSS – Customer Service System
css.dhl.com
ServiceNow Customer Service System – HI Service Portal
hi.service-now.com/cms/login.do
ServiceNow Customer Service System – HI Service Portal
hi.service-now.com/hi_login.do
Customer service External links:
Comcast Customer Service – XFINITY® Technical Support
customer.xfinity.com/help-and-support
ODJFS | Child Support Customer Service Portal
childsupport.ohio.gov
Customer Service – Wells Fargo
www.wellsfargo.com/help
Ecosystem services External links:
National Ecosystem Services Partnership
nespguidebook.com
Glossary: Ecosystem services – GreenFacts
www.greenfacts.org/glossary/def/ecosystem-services.htm
Ecosystem Services FAQs – US Forest Service
www.fs.fed.us/ecosystemservices/About_ES/faq.shtml
Enterprise architecture External links:
Enterprise Architecture – CDT Services
cdt.ca.gov/services/enterprise-architecture
Enterprise Architecture | North Dakota ITD
www.nd.gov/itd/services/enterprise-architecture
Enterprise Architecture Center of Excellence
eacoe.org
Learning curve External links:
CH 16 learning curve Flashcards | Quizlet
quizlet.com/104512135/ch-16-learning-curve-flash-cards
Managed services External links:
AIS | Managed Services – nydata.com
www.nydata.com/managed-services
Managed Services Jobs, Employment | Indeed.com
www.indeed.com/q-Managed-Services-jobs.html
BitTitan – Managed Services Automation
www.bittitan.com
Network effect External links:
The Network Effect – Morningstar, Inc.
news.morningstar.com/classroom2/course.asp?docId=144752&page=5
What Is the Network Effect? — The Motley Fool
www.fool.com/knowledge-center/what-is-the-network-effect.aspx
Network Effect – investopedia.com
www.investopedia.com/terms/n/network-effect.asp
Product service system External links:
Designing Product Service System – Service Blueprint
servicedesign.wikispaces.com/Service+Blueprint
Self service External links:
Combined Insurance – Self Service Portal
my.combinedinsurance.com
Self Service Portal – ADP Portal
portal.adp.com/public/index.htm.ipay
AccountInfo.com – Customer Self Service Site
www.accountinfo.com
Service design External links:
Service Design (Book, 2009) [WorldCat.org]
www.worldcat.org/title/service-design/oclc/644134848
Service economy External links:
[PDF]Front matter, The Service Economy
www.nber.org/chapters/c1154.pdf
The service economy (eBook, 2000) [WorldCat.org]
www.worldcat.org/title/service-economy/oclc/54832856
The Rise of the Service Economy – NBER
www.nber.org/papers/w14822
Service management External links:
Decisiv Service Management Platform
dsmp.decisiv.net
Client Access – Service Management Group
reporting.smg.com
Best Field Service Management Software | WORK™ | …
www.fleetmatics.com/work
Service network External links:
Our Senior Service Network | dcoa
dcoa.dc.gov/service/our-senior-service-network
Global Service Network
globalservicenetwork.org
CARFAX® Service Network
service.carfax.com/csn
Service provider External links:
My Provider Link – Your Service Provider's Billing Partner
myproviderlink.com
Wasatch Peaks Credit Union – Financial Service Provider
wasatchpeaks.com
Sonic – Internet & Phone Service Provider
www.sonic.com
Service science, management and engineering External links:
Service science, management and engineering
biblio.ugent.be/publication/1059308
Services marketing External links:
Services marketing (Book, 2015) [WorldCat.org]
www.worldcat.org/title/services-marketing/oclc/870658328
Strategic service management External links:
A framework for strategic service management – …
www.sciencedirect.com/science/article/pii/0272696395000364
Skill Pages – Strategic service management | Dice.com
www.dice.com/skills/Strategic+service+management.html
What is strategic service management? Webopedia …
www.webopedia.com/TERM/S/strategic_service_management.html
Support automation External links:
Ada — Support automation made simple
ada.support/product
System of systems External links:
[PDF]System of Systems Engineering Collaborators …
www.acq.osd.mil/se/webinars/2017-12-19-SoSECIE-Ozarowski.pdf
[PDF]System of Systems Engineering & Integration …
www.army.mil/e2/c/downloads/302849.pdf
Theory of value External links:
[PDF]JOHN LOCKE AND THE LABOR THEORY OF VALUE
austrianeconomics.org/sites/default/files/2_4_3_0.pdf
[PDF]Marx's Labor Theory of Value
www.public.iastate.edu/~soc.401/marx(feb03).pdf
Labor Theory Of Value – investopedia.com
www.investopedia.com/terms/l/labor-theory-of-value.asp
Value chain External links:
Welcome to TATA Motors Value Chain Management
dealers.inservices.tatamotors.com
U.S. Global Value Chain Coalition
usglobalvaluechain.com
Value network External links:
Find a Provider | Puget Sound High Value Network
www.pugetsoundhighvaluenetwork.org/find-provider
[PDF]Value Network – gsmbox.de
gsmbox.de/value/network/value_network.pdf
[PDF]Title here Value Network Quality Access for Less
www.amerihealth.com/pdfs/custom/nj/value_network.pdf
Value proposition External links:
How To Create A Useful Value Proposition w/ Examples
conversionxl.com/blog/value-proposition-examples-how-to-create
3.1 The Value Proposition | Core Principles of Marketing
opentext.wsu.edu/marketing/chapter/3-1-the-value-proposition
What is a value proposition? | Hallmark Abstract LLC
www.hallmarkabstractllc.com/what-is-a-value-proposition
Web service External links:
Amazon.com – Marketplace Web Service
developer.amazonservices.com
CBSV Web Service – Social Security Administration
www.ssa.gov/cbsv/webservice.html
MSU Police Web Service
permits.police.msu.edu
Work system External links:
'Work System Theory: Overview of Core Concepts, …
repository.usfca.edu/at/35
Hold a table or bench top by using this Centipede Portable Work System Compacting Sawhorse. Easy to transport and convenient to store.
4.8/5(8)
[PDF]Work System Analysis: The Key to Understanding …
www.ahrq.gov/downloads/pub/advances/vol2/Karsh.pdf
Work systems External links:
Work systems theory – IS Theory
is.theorizeit.org/wiki/Work_systems_theory
Work Systems Design – RMIT University
www1.rmit.edu.au/courses/015024
Education: 6.1 Work Systems
www.baldrige21.com/CRITERIA/ED_6.1.html
56/100
Normal result5
Successful tests3
Failed tests
First response
249 ms
Resources loaded
1.6 sec
Page rendered
177 ms
Total page load time
2 sec
Visit ecasiorepair.casio.com now to see the best up-to-date E Casio Repair content for United States and also check out these interesting facts you probably never knew about ecasiorepair.casio.com
We analyzed Ecasiorepair.casio.com page load time and found that the first response time was 249 ms and then it took 1.8 sec to load all DOM resources and completely render a web page. This is quite a good result, as only 30% of websites can load faster.
HTML 7.1 kB Images 16.7 kB Javascripts 22.7 kB CSS 5.0 kB In fact, the total size of Ecasiorepair.casio.com main page is 51.5 kB. This result falls within a vast category (top 1 000 000) of heavyweight, probably not optimized, and thus slow loading web pages. Only 5% of websites need less resources to load. Javascripts take 22.7 kB which makes up the majority of the site volume.
HTML optimization
HTML content can be minified and compressed by a website's server. The most efficient way is to compress content using GZIP which reduces data amount travelling through the network between server and browser. This page needs HTML code to be minified as it can gain 5.7 kB, which is 80% of the original size. It is highly recommended that content of this web page should be compressed using GZIP, as it can save up to 6.4 kB or 91% of the original size.
Image optimization
Image size optimization can help to speed up a website loading time. The chart above shows the difference between the size before and after optimization. E Casio Repair images are well optimized though.
JavaScript optimization
It's better to minify JavaScript in order to improve website performance. The diagram shows the current total size of all JavaScript files against the prospective JavaScript size after its minification and compression. It is highly recommended that all JavaScript files should be compressed and minified as it can save up to 16.8 kB or 74% of the original size.
CSS optimization
CSS files minification is very important to reduce a web page rendering time. The faster CSS files can load, the earlier a page can be rendered. Ecasiorepair.casio.com needs all CSS files to be minified and compressed as it can save up to 3.9 kB or 79% of the original size.
Network requests diagram
- ecasiorepair.casio.com
- base.css
- urchin.js
- __utm.gif
- bodyBg.gif
- headerMain.jpg
- reminderBarLeft.gif
- reminderBarBg.gif
- reminderBarRight.gif
- clearpx.gif
- loginButton.gif
- contentBgHome.jpg
- SignUp.gif
- NonEss.gif
Our browser made a total of 15 requests to load all elements on the main page. We found that 87% of them (13 requests) were addressed to the original Ecasiorepair.casio.com, 13% (2 requests) were made to Ssl.google-analytics.com. The less responsive or slowest element that took the longest time to load (660 ms) belongs to the original domain Ecasiorepair.casio.com.
Requests
The browser has sent 13 CSS, Javascripts, AJAX and image requests in order to completely render the main page of E Casio Repair. We recommend that multiple CSS and JavaScript files should be merged into one by each type, as it can help reduce assets requests and as a result speed up the page load time.
Javascripts
Images
CSS
All
Possible request optimization
Javascripts
Images
CSS
Optimized
All
As for redirects, our browser was forwarded to https://ecasiorepair.casio.com// before it reached this domain.
IP address
Ecasiorepair.casio.com uses IP addresses which are currently shared with 1 other domain. The more sites share the same stack of IP addresses, the higher the host server's workload is. It is strongly recommended that the host server should be changed or the hosting provider should be requested to give a different (separate) IP address for this domain.
35.166.63.124
ecasiorepair.com
44.238.250.94
54.68.139.249
54.201.200.38
DNS records
| Type | Host | Target/ip | TTL | Other |
|---|---|---|---|---|
| A | ecasiorepair.casio.com | 54.201.200.38 | 60 | |
| A | ecasiorepair.casio.com | 35.166.63.124 | 60 | |
| A | ecasiorepair.casio.com | 54.68.139.249 | 60 | |
| A | ecasiorepair.casio.com | 44.238.250.94 | 60 |
Language
N/A
Claimed
Language claimed in HTML meta tag should match the language actually used on the web page. Otherwise Ecasiorepair.casio.com can be misinterpreted by Google and other search engines. Our service has detected that English is used on the page, and neither this language nor any other was claimed in or tags. Our system also found out that Ecasiorepair.casio.com main page's claimed encoding is iso-8859-1. Changing it to UTF-8 can be a good choice, as this format is commonly used for encoding all over the web and thus their visitors won't have any troubles with symbol transcription or reading.
Similarly rated websites
HTTPS certificate
Ecasiorepair.casio.com has no SSL certificate. Web browsing can be safer with HTTPS connection, so we suggest that it should be obtained for this site.
Visitor World Map
Country of origin for 31% of all visits is United States. It's good for Ecasiorepair.casio.com that their server is also located in United States, as that enables the majority of their visitors to benefit from a much faster page load time.
Newly analyzed websites
Social Sharing Optimization
Open Graph description is not detected on the main page of E Casio Repair. Lack of Open Graph description can be counter-productive for their social media presence, as such a description allows converting a website homepage (or other pages) into good-looking, rich and well-structured posts, when it is being shared on Facebook and other social media. For example, adding the following code snippet into HTML tag will help to represent this web page correctly in social networks:
ecasiorepair.casio.com
